Question 1

1. What kind of leather do you use?

Accepted Answer

We use premium leathers, including both vegetable-tanned and chrome-tanned hides. Full grain leather is the highest quality available—it includes the natural surface of the hide, which results in superior durability and character.

Question 2

2. Why does my item have scars, marks, or wrinkles?

Accepted Answer

These are natural characteristics of full grain leather and are not defects. Wrinkles, scars, and even brand marks are part of what makes your item one-of-a-kind. They are proof that you are holding a piece made from real, uncorrected leather.

Question 3

3. Will the leather change over time?

Accepted Answer

Yes! Full grain leather develops a patina—a rich, darkened sheen—over time with use and exposure. This is a highly valued trait that adds to the character and beauty of your item.

Question 4

4. Will the dye rub off on my clothes?

Accepted Answer

It’s possible with some leather types, especially darker, oil-based dyes or vegetable-tanned leather. This is normal and a known trait of real leather. Avoid contact with light-colored clothing until the leather has fully broken in.

Question 5

5. Do you offer custom work?

Accepted Answer

Yes! We’re happy to discuss custom leather projects. Please send us a message to talk about what you need—custom sizes, designs, or embossing. Custom orders may require additional time and are final sale.

Question 6

6. Do you accept returns or exchanges?

Accepted Answer

Because each item is made by hand and often to order, we do not accept returns or exchanges. However, if your item arrives with a manufacturing defect, please contact us within 7 days—we stand by our craftsmanship and will make it right.

Question 7

7. How should I care for my leather item?

Accepted Answer

Keep leather away from prolonged moisture and direct sunlight.
Apply a leather conditioner periodically to maintain softness and prevent drying.
Store your item in a cool, dry place when not in use.
  Your leather piece will age beautifully with proper care.

Question 8

8. Where are your products made?

Accepted Answer

All of our products are proudly handmade in the USA, using traditional leatherworking techniques and an uncompromising commitment to quality.

Frequently asked questions