Policies...
Quality Guaranteed:
Every item from StoneFloor Leatherworks is made one at a time and totally by hand. No two items will be identical, but we feel that adds to the charm. We strive to deliver the highest level of quality in every piece we create. All of our products are made in our shop located in Molalla, Oregon, USA.
Customized Orders:
We offer a large variety of customer driven options to make that special project uniquely your own. If you engage our services for custom designs or personalization of items we will require payment for the piece before we cut leather as we can not accept returns on custom projects.
Shipping:
We will typically ship your order within 7-10 days. Obviously larger orders or more complex projects can take longer as every item is made to order, we do not keep an inventory of items in the shop. We ship exclusively through USPS.
Returns:
Given the handmade nature of our products we don't accept returns or refunds. That being said we stand behind our craftsmanship. If a defect in the workmanship is found we will gladly repair the issue at no charge. We take great efforts to keep our customers happy.
The head of our Customer Service department, Henry, is always ready to make sure our customers are happy with their orders and experience on our website.
